Membership Pause Policy
Life happens — if you need to hit pause on your membership, here’s how it works.
Who’s eligible
- Available for month-to-month memberships only (annual memberships cannot be paused).
- You must be an active member for at least 60 consecutive days before requesting a pause.
How the pause works
- You may pause your membership for one full calendar month, once every 12 months.
- Pauses run with the calendar month — from the 1st through the last day — in line with our billing cycle. Partial month pauses are not allowed.
- Facility access is suspended for the entire paused month. If you visit the facility during your pause, the pause is forfeited and you will be charged for that month.
Cost
- A non-refundable $20 administrative fee applies for the paused month, in place of your standard membership rate.
Requesting a pause
- Submit your request by the 20th of the month before the requested pause.
- Billing automatically resumes at your standard rate on the 1st of the month following your pause.
- Membership must remain active for at least one full billing cycle after a pause before we can process a cancellation request.
Medical or military exceptions
- Members with a documented medical condition may request an additional pause beyond the standard allowance above, documentation required.
- Active duty service members are covered by our Active Duty Military Policy below, which overrides the limits in this policy.
Late Cancel / No-Show Policy
To keep classes accessible for everyone — especially when there’s a waitlist — we ask members to cancel with enough notice.
When the fee applies
- This policy applies only to classes with an active waitlist at the time of your cancellation or no-show.
- If you cancel less than 1 hour before class starts, or don’t show up for a class you reserved, you’ll be charged a $15 fee.
How to avoid it
- Cancel your reservation any time up to 1 hour before the class start time, free of charge.
Billing
- Fees are charged to the payment method on file.
Active Duty Military Policy
If you’re called to active duty, your membership is the last thing you should have to think about. Here’s how we handle it.
Who’s covered
- Active duty members of the U.S. Armed Forces, including National Guard and Reserve members who receive activation or deployment orders.
- This applies to every membership, including annual memberships.
Your options
- Pause your membership for the full length of your orders at no cost. The $20 administrative fee, the one month hold limit, and the once-every-12-months clause found in our standard hold policy do not apply to military leave.
- Or cancel your membership outright, with no notice period, no cancellation fee, and no requirement to stay active for another billing cycle.
What we need
- A copy of your orders or a letter from your commanding officer, sent to info@thisgym.com or brought to the front desk.
- Billing stops effective the date your orders begin. Anything already charged for time after that date is refunded.
When you come back
- Your membership restarts at the rate you were paying when you left, with no new initiation fee.
