Front of House (Lead)
You are the heartbeat of our gym. You aren't just managing a desk. You are managing the energy of the room. You'll lead our Concierge team to ensure every member feels like a VIP from the moment they walk through the doors, serving as the bridge between our members, the training staff, and management.
What You'll Do
The "Pristine Clean" Standard
- Conduct hourly "Pristine Walkthroughs" of the lobby, gym floor, locker rooms, and common areas to ensure every surface is spotless and organized.
- Ensure the gym's aesthetic, from lighting and scent to towel presentation and equipment alignment, is always "opening day" ready.
- Proactively manage cleaning supplies and amenities to ensure we never run out of the premium touches our members expect.
High-Touch Member Engagement
- Lead the team in personalized greetings, remembering member names, and anticipating their needs before they ask.
- Transition from behind the desk to the floor. Engage with members during their workouts to ensure they feel the THIS community.
- Act as the gym expert for our members, providing information on amenities, personal training, and community partnerships.
- Lead tours for prospective members, focusing on the value of our premium environment.
Team Leadership
- Train and mentor Concierge team members on the art of premium service and the "Pristine Clean" checklist. Assist in scheduling and managing the front of house team.
- Manage incident reports, safety checklists, and other necessary documentation.
What We're Looking For
- The "Hospitality Heart": You have a background in luxury retail, high-end hospitality, or premium fitness.
- Obsessive Attention to Detail: You are the person who notices a smudge on a window or a towel out of place from across the room.
- Austin Energy: You are a natural connector who thrives on building relationships in a fast-paced, health-conscious city.
- Experience: 2+ years in hospitality, retail management, or fitness front-desk operations.
- Tech Savvy: Familiarity with gym management software is a major plus.
- Problem Solver: You can handle a morning rush and a technical glitch simultaneously without losing your cool.
Perks & Benefits
Health Insurance
Comprehensive medical, dental, and vision coverage for employees working 30+ hours/week.
Complimentary Membership
Full access to the gym, plus a monthly guest pass.
Send your resume and a short note on why you're the right fit.
Apply on Indeed